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		<title>E-Comm Call Takers Take on Tour de Coast for Childhood Cancer</title>
		<link>https://standby.ecomm911.ca/e-comm-call-takers-take-on-tour-de-coast-for-childhood-cancer/</link>
		
		<dc:creator><![CDATA[kelly.furey]]></dc:creator>
		<pubDate>Thu, 11 Sep 2025 17:24:11 +0000</pubDate>
				<category><![CDATA[Featured Stories]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12454</guid>

					<description><![CDATA[<p>Tomorrow, two of E-Comm’s very own police dispatcher and fire call taker Colton Boreen and Alex &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-call-takers-take-on-tour-de-coast-for-childhood-cancer/">E-Comm Call Takers Take on Tour de Coast for Childhood Cancer</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>Tomorrow, two of E-Comm’s very own police dispatcher and fire call taker Colton Boreen and Alex Emeny will be participating in <a href="https://support.cancer.ca/site/TR/?pg=entry&amp;fr_id=30362">Tour de Coast</a>, an annual fundraiser where police agencies and emergency service personnel cycle for eight days, riding over 800 kilometers along the coast of B.C. in support of children and families affected by cancer.</p>
<p>For both Colton and Alex, the event carries deep personal meaning through the challenge.</p>
<p><strong>From survivor to advocate</strong></p>
<p>For Colton, Tour de Coast is far more than an event—it’s personal. At just four years old, Colton was diagnosed with Ewing’s Sarcoma, a rare bone cancer. What followed was a year of chemotherapy at BC Children’s Hospital, multiple misdiagnoses, and groundbreaking surgery to remove most of his left hip bone and sacrum to prevent recurrence.</p>
<p>Now, 25 years later and cancer-free, Colton says he feels a deep sense of gratitude. “I’m one of the only people in the world to have had that surgery. Every day is a reminder of how fortunate I am to still be here.”</p>
<p>Colton’s survivorship has shaped his passion for advocacy. He attended Camp Goodtimes in 2001, received the 2022 Terry Fox Gold Medal Award from SFU, and continues to share his story at events to raise awareness about childhood cancer.</p>
<p>This year, Colton will be part of the support crew, helping riders behind-the-scenes to make sure everything runs smoothly.</p>
<p>“Stepping into this role is outside of my comfort zone, but it’s important to me to connect with survivors, families, and first responders who are all part of this journey,” says Colton. “The support I’ve received has been overwhelming, and I’m so grateful. The funds raised will make a real difference for kids and families facing cancer.”</p>
<p><strong>Building camaraderie on the road </strong></p>
<p>As a fire call taker, Alex works closely with other first responders over the phone, but Tour de Coast offers a unique opportunity to connect in person and share an experience that unites everyone for a bigger cause.</p>
<p>That sense of camaraderie is what drew Alex to the event, but he also sees it as a personal challenge and a way to give back.</p>
<p>“It’s the trifecta for me: raising funds and awareness for childhood cancer research, pushing myself to ride 800 km across the coast, and being able to connect with partner agencies in person. To ride shoulder-to-shoulder with other first responders, all working toward the same goal, is really special. It reminds me that while we may play different roles, we’re all part of the same team.”</p>
<p>Over the past few months, Colton and Alex have been busy supporting the Tour de Coast in every way they can, by attending community events to raise awareness, volunteering at Camp Goodtimes and organizing fundraisers to help their team reach its goals.</p>
<p>Together, they show us that behind every uniform—and every call answered—are people dedicated to making a difference, both at work and far beyond it.</p>
<p>If you’d like to support Colton and Alex in their journey, donations can be made through the fundraising pages below:</p>
<p><strong>Donation links</strong></p>
<p><a href="https://support.cancer.ca/site/TR/CopsforCancer/COPS_NW_even_?px=14661546&amp;pg=personal&amp;fr_id=30362"><strong>Colton Boreen’s Personal Page</strong></a></p>
<p><a href="https://support.cancer.ca/site/TR/CopsforCancer/COPS_NW_even_?team_id=527398&amp;pg=team&amp;fr_id=30362"><strong>Alexander Emeny Team</strong></a></p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-call-takers-take-on-tour-de-coast-for-childhood-cancer/">E-Comm Call Takers Take on Tour de Coast for Childhood Cancer</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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		<title>Make 9-1-1 Education Part of Your Back-to-School Routine</title>
		<link>https://standby.ecomm911.ca/make-9-1-1-education-part-of-your-back-to-school-routine/</link>
		
		<dc:creator><![CDATA[kelly.furey]]></dc:creator>
		<pubDate>Tue, 26 Aug 2025 20:19:38 +0000</pubDate>
				<category><![CDATA[News Releases]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12443</guid>

					<description><![CDATA[<p>As families prepare for the back-to-school season, E-Comm is encouraging parents and caregivers to add one &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/make-9-1-1-education-part-of-your-back-to-school-routine/">Make 9-1-1 Education Part of Your Back-to-School Routine</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
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<p>As families prepare for the back-to-school season, E-Comm is encouraging parents and caregivers to add one more important item to their checklist: teaching children how and when to call 9-1-1.</p>
<p>For many kids, a new school year can mean new routines—such as walking to and from school on their own for the first time, taking public transit, carpooling to games or practices, or using a mobile device or smart watch to stay connected. That’s why it’s essential for children to not only know how to dial 9-1-1, but also to understand that in any emergency, help is just a call away.</p>
<p>“It’s important for children to know that they are never alone. No matter what the emergency is, when you call 9-1-1, there will always be someone on the line who is ready to listen,” says Police Call Taker Laura Fiddler. “The moment you call, a calm and caring voice will answer, ready to get you the help that you need as quickly as possible.”</p>
<h2><strong>E-Comm’s Tips for Teaching Kids About 9-1-1</strong></h2>
<ol>
<li>
<h3><strong>Explain when to call 9-1-1</strong></h3>
<p>Use simple language to describe emergencies:</p>
<ul>
<li style="list-style-type: none;">
<ul>
<li>If someone is badly hurt or very sick</li>
<li>If there is smoke or fire</li>
<li>If they feel unsafe or see a crime happening (like someone stealing or hurting someone)</li>
</ul>
</li>
</ul>
</li>
<li>
<h3><strong>Teach them how to call</strong></h3>
<ul>
<li>Show them how to unlock the phone and dial 9-1-1</li>
<li>Let them know they can call from a cellphone, even if there’s no service or SIM card</li>
<li>If you have access to a landline in your home, teach them the difference between how to dial from a landline vs. a cell phone</li>
</ul>
</li>
<li>
<h3><strong>Help them know what to say</strong></h3>
<ul>
<li>When you first dial 9-1-1, an operator will say “do you need police, fire or ambulance” and “for what location”</li>
<li>Stay calm and speak clearly</li>
<li>Say what is happening, where they are, and who needs help</li>
<li>Follow instructions from the call taker and stay on the line until they say it’s okay to hang up</li>
</ul>
</li>
<li>
<h3><strong>Make sure they know their location</strong></h3>
<ul>
<li>Practice saying their city and home address, including apartment number and building entry code</li>
<li>Teach them how to look for landmarks or street signs if they’re away from home from school</li>
</ul>
</li>
<li>
<h3><strong>Practice through role-playing</strong></h3>
<ul>
<li>Go through different emergency scenarios without using a real phone</li>
<li>Help them understand what kinds of questions a 9-1-1 operator might ask</li>
</ul>
</li>
<li>
<h3><strong>Explain the importance of using 9-1-1 responsibly</strong></h3>
<ul>
<li>Let them know that 9-1-1 is only for real emergencies</li>
<li>Remember to lock and store their devices carefully. If they do call by mistake, encourage them to stay on the line and let the operator know that they are safe.</li>
<li>Making prank calls can stop someone else from getting the help they need</li>
</ul>
</li>
</ol>
<p>E-Comm also reminds parents that language should never be a barrier. Our call takers can access <a href="https://standby.ecomm911.ca/911-dispatch/esl-interpretation-services/">interpretation services</a> in over 200 languages. Children should be reassured that if they need help, someone will be there to listen.</p>
<p>Emergencies can happen anytime, even when adults aren’t around. That’s why it’s so important to make sure your children know how to call 9-1-1 before they head back to school in September. Knowing how to call gives kids confidence, helps them act quickly when seconds matter, and reassures them that a calm, trained professional will always be there to send help.</p>
<p style="text-align: center;"><strong>-30-</strong></p>
<p><strong>About E-Comm</strong></p>
<p>E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia and provides dispatch services for more than 70 police agencies and fire departments across the province. E‐Comm also owns and operates the largest multi‐jurisdictional, tri‐service, wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.</p>
<p><strong>Media contact<br />
</strong>E-Comm<br />
604-215-6248<strong><br />
</strong><a href="mailto:media@standby.ecomm911.ca">media@standby.ecomm911.ca</a></p>
<p>&nbsp;</p>
<p>The post <a href="https://standby.ecomm911.ca/make-9-1-1-education-part-of-your-back-to-school-routine/">Make 9-1-1 Education Part of Your Back-to-School Routine</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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		<title>E-Comm call taker earns prestigious public safety scholarship</title>
		<link>https://standby.ecomm911.ca/e-comm-call-taker-earns-prestigious-public-safety-scholarship/</link>
		
		<dc:creator><![CDATA[kelly.furey]]></dc:creator>
		<pubDate>Tue, 19 Aug 2025 18:24:54 +0000</pubDate>
				<category><![CDATA[Featured Stories]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12433</guid>

					<description><![CDATA[<p>Talana Watt Madu wins National Emergency Number Association award Talana Watt Madu, a Police Call Taker &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-call-taker-earns-prestigious-public-safety-scholarship/">E-Comm call taker earns prestigious public safety scholarship</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p style="text-align: center;"><em>Talana Watt Madu wins National Emergency Number Association award</em></p>
<p><img fetchpriority="high" decoding="async" class="aligncenter" src="https://standby.ecomm911.ca/wp-content/uploads/2025/08/Talana-Watt-Madu-19-min.jpg" alt="Talana Watt Madu" width="704" height="470" /></p>
<p>Talana Watt Madu, a Police Call Taker with E-Comm and proud Maple Ridge resident, has been awarded the <a href="https://www.nena.org/">National Emergency Number Association</a> (NENA) Gold Line Scholarship—one of only 11 Canadians to receive the honour this year, and the sole recipient from British Columbia.</p>
<p>The Gold Line Scholarship recognizes exceptional 9-1-1 telecommunicators, call takers, and dispatchers who demonstrate professional excellence and a commitment to growth through education.</p>
<p>The award gave Talana the chance to attend the NENA 2025 Conference &amp; Expo in Long Beach, California, one of the largest gatherings of its kind in North America, bringing together public safety experts, technology innovators, and government leaders to share best practices and explore the latest advancements in the industry.</p>
<p>Talana first discovered her passion for helping others as a volunteer at the Crisis Centre BC, which led her to join E-Comm in 2022. Since then, she has taken on a variety of leadership roles and developed a strong commitment to peer coaching and mentorship.</p>
<p>“Receiving the Gold Line Scholarship was incredibly meaningful,” said Talana. “It validated my goals to keep learning and growing, and it reminded me that the work I do as a police call taker truly matters. I came home with new tools, ideas, and a renewed passion for supporting my colleagues.”</p>
<p><img decoding="async" class="alignright" src="https://standby.ecomm911.ca/wp-content/uploads/2025/08/Talana-Watt-Madu-12-min.jpg" alt="Talana Watt Madu" width="292" height="437" /></p>
<p>During the conference, Talana attended training sessions on mental health, mentorship, and wellness strategies, toured the Long Beach disaster preparedness centre, and connected with professionals from across Canada and the U.S. A standout moment for her was a keynote exercise led by author Suneel Gupta, which revealed the shared challenges faced by emergency communications professionals—and the solidarity that exists within the field.</p>
<p>“One of my biggest goals is to continue developing as a leader within E-Comm, regardless of title,” says Talana. “Whether it’s through coaching, mentoring or simply listening, I want to help build a strong, resilient team where people feel supported, equipped and valued.”</p>
<p>Talana has already begun sharing what she learned, posting stress-management tips and wellness reminders for her colleagues at E-Comm. Looking ahead, she hopes to inspire more Canadian representation among Gold Line Scholarship recipients in 2026.</p>
<p><a href="https://www.dropbox.com/home/Talana%20Watt%20Madu%20-%20E-Comm%209-1-1?share_manage_access=false">Download Media Assets</a></p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-call-taker-earns-prestigious-public-safety-scholarship/">E-Comm call taker earns prestigious public safety scholarship</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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		<title>E-Comm shares safety tips ahead of the B.C. Day long weekend</title>
		<link>https://standby.ecomm911.ca/e-comm-shares-safety-tips-ahead-of-the-b-c-day-long-weekend/</link>
		
		<dc:creator><![CDATA[kelly.furey]]></dc:creator>
		<pubDate>Thu, 31 Jul 2025 22:51:45 +0000</pubDate>
				<category><![CDATA[Featured Stories]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12420</guid>

					<description><![CDATA[<p>As British Columbians head into the B.C. Day long weekend, E-Comm 9-1-1 is reminding everyone to &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-shares-safety-tips-ahead-of-the-b-c-day-long-weekend/">E-Comm shares safety tips ahead of the B.C. Day long weekend</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>As British Columbians head into the B.C. Day long weekend, E-Comm 9-1-1 is reminding everyone to stay prepared, stay informed, and know when—and how—to call for help. Hot weather, wildfire risk, and increased outdoor activity can all contribute to higher emergency call volumes, so a little planning can go a long way in keeping you and others safe.</p>
<p><strong>Know your location</strong></p>
<p>If you are camping, travelling, hiking or spending time in an area that is new to you this long weekend, knowing your location is critical in case you need to call 9-1-1 in an emergency. An exact location is always best, but landmarks and cross streets will also help us find you.</p>
<p><strong>Stay heat-safe </strong></p>
<p>Heat warnings are currently in effect in parts of B.C. Prepare for extreme temperatures by staying hydrated, avoiding peak heat hours, and spending time in cool or air-conditioned spaces. For health-related questions, call 8-1-1 to speak with a registered nurse. If someone is in medical distress—such as showing signs of heat stroke, exhaustion, or severe dehydration—call 9-1-1 immediately.</p>
<p>For updates on heat warnings, follow <a href="https://twitter.com/EmergencyInfoBC">EmergencyInfoBC</a>.</p>
<p><strong>Report wildfires </strong></p>
<p>With ongoing drought and high temperatures, much of the province remains at high risk for wildfires—even in areas that recently saw rain. To report a wildfire, unattended campfire or burning violation, call <strong>1-800-663-5555</strong> or *<strong>5555 from a cellphone</strong>. Check current conditions at <a href="http://www.bcwildfire.ca">BCWildfire.ca</a></p>
<p><strong>When to call 9-1-1</strong></p>
<p>If you need urgent help from police, fire or ambulance, call 9-1-1 immediately.</p>
<p>Summer-related emergencies that require a call to 9-1-1 can include boating accidents, break-ins, injured hikers, impaired or dangerous drivers, missing children or seniors, motor vehicle collisions with serious injuries and heat-related medical issues such as heat stroke, exhaustion, or severe dehydration.</p>
<p>If you are ever unsure whether a situation is an emergency, we encourage you to err on the side of caution and call 9-1-1 so a call taker can determine what kind of help is needed.</p>
<p>Thank you for doing your part by planning ahead, staying alert and using 9-1-1 responsibly. Stay safe and enjoy the long weekend.</p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-shares-safety-tips-ahead-of-the-b-c-day-long-weekend/">E-Comm shares safety tips ahead of the B.C. Day long weekend</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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		<title>E-Comm highlights emergency awareness ahead of the Celebration of Light</title>
		<link>https://standby.ecomm911.ca/e-comm-highlights-emergency-awareness-ahead-of-the-celebration-of-light/</link>
		
		<dc:creator><![CDATA[kelly.furey]]></dc:creator>
		<pubDate>Thu, 17 Jul 2025 18:15:18 +0000</pubDate>
				<category><![CDATA[News Releases]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12355</guid>

					<description><![CDATA[<p>The Celebration of Light is set to illuminate the skies on July 19, 23 and 26, &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-highlights-emergency-awareness-ahead-of-the-celebration-of-light/">E-Comm highlights emergency awareness ahead of the Celebration of Light</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>The Celebration of Light is set to illuminate the skies on July 19, 23 and 26, drawing hundreds of thousands to Vancouver’s beaches and waterfront areas and E-Comm is reminding the public to help keep 9-1-1 lines free for emergencies.</p>
<p>While first responders are busy on the ground, E-Comm’s call takers and dispatchers are working hard behind the scenes to connect the public with the help they need.</p>
<p>Summer has historically been a busy time for E-Comm, with call volumes rising from 25—35% above the springtime average. E-Comm plans for this season year-round, and the Celebration of Light events account for some of the busiest call volumes annually. While additional staff have been scheduled, the fireworks are expected to be a busy event for emergency services, despite the added resources.</p>
<p>To help ensure a safe experience for everyone, E-Comm is sharing the following tips:</p>
<ul>
<li><strong>Know when to call 9-1-1</strong>: Only call if there’s an immediate risk to life, safety, or property—such as a medical emergency, a crime in progress, or a fire. 9-1-1 is not an information line<strong>. If you are unsure, it’s best to err on the side of caution and call 9-1-1</strong> so a call taker can determine what kind of help is needed. Learn more about how to <a href="https://standby.ecomm911.ca/warm-weather-expected-to-drive-demand-for-9-1-1-this-summer/">Make the Right Call</a>.</li>
<li><strong>Prevent pocket dials</strong>: Secure your phone before heading out or once you&#8217;ve finished taking photos and videos. E-Comm receives hundreds of accidental calls each day. If you dial 9-1-1 by accident, <em>stay on the line</em> and let the call taker know you&#8217;re safe.</li>
<li><strong>Know your location</strong>: In a large crowd, this can be difficult. Be ready to provide the name of the beach, park, cross streets, or nearby landmarks to help emergency responders find you faster.</li>
<li><strong>Answer questions from call takers</strong>: E-Comm staff ask specific questions to gather critical details for first responders. Staying calm and following their instructions helps ensure the fastest response possible.</li>
</ul>
<p>E-Comm thanks everyone for doing their part to ensure a safe and enjoyable Celebration of Light.</p>
<p>Want to learn more? Follow @ecomm911_info on <a href="https://www.instagram.com/ecomm911_info/?hl=en">Instagram</a> for live-updates from 7:00pm-11:00pm on July 19, 23 and 26.</p>
<p style="text-align: center;">-30-</p>
<p><strong>About E-Comm</strong></p>
<p>E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia and provides dispatch services for more than 70 police agencies and fire departments across the province. E‐Comm also owns and operates the largest multi‐jurisdictional, tri‐service, wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.</p>
<p><strong>Media contact</strong><br />
604-215-6248<strong><br />
</strong><a href="mailto:media@standby.ecomm911.ca">media@standby.ecomm911.ca</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-highlights-emergency-awareness-ahead-of-the-celebration-of-light/">E-Comm highlights emergency awareness ahead of the Celebration of Light</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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		<title>Warm weather expected to drive demand for 9-1-1 this summer</title>
		<link>https://standby.ecomm911.ca/warm-weather-expected-to-drive-demand-for-9-1-1-this-summer/</link>
		
		<dc:creator><![CDATA[Sara Andreola]]></dc:creator>
		<pubDate>Fri, 27 Jun 2025 20:06:01 +0000</pubDate>
				<category><![CDATA[Featured Stories]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12299</guid>

					<description><![CDATA[<p>E-Comm forecasting 25—35% more 9-1-1 calls than March—April average With the mercury set to rise this &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/warm-weather-expected-to-drive-demand-for-9-1-1-this-summer/">Warm weather expected to drive demand for 9-1-1 this summer</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
										<content:encoded><![CDATA[<h2 style="text-align: left;"><strong>E-Comm forecasting 25—35% more 9-1-1 calls than March—April average</strong></h2>
<p>With the mercury set to rise this long weekend, E-Comm 9-1-1 is reminding the public to “Make the Right Call” – whether that be 9-1-1 in an emergency or through a number of other dedicated resources for less urgent situations.</p>
<p>In addition to <a href="https://news.gov.bc.ca/releases/2025EMCR0016-000340">seasonal hazards and climate related emergencies</a> including flooding, wildfires and drought, warm weather typically drives increased calls for emergency services, with more people outdoors enjoying the sunshine at beaches, parks, patios and attractions.</p>
<p>During the summer months, E-Comm historically sees 9-1-1 call volumes rise by about 25—35% above the springtime average. To keep pace with the increased demand, E-Comm is adjusting staffing levels to align with anticipated increases during weekends, forecasted heat or weather patterns, and major events like Canada Day festivities.</p>
<p><em>“Whether staying close to home or traveling around B.C. this summer,  E-Comm’s team of dedicated call takers and dispatchers are here to help when you need it the most,” </em>says Communications Manager Carly Paice.</p>
<p><em>“If it’s an emergency that requires immediate attendance from police, fire, or ambulance, please call 9-1-1 right away. By following the lead of call takers, who will ask a series of questions, you help us get the critical information emergency responders on the ground need as quickly as possible.”</em></p>
<p>&nbsp;</p>
<style>#sp-ea-12309 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-12309.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-12309.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-12309.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-12309.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-12309.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}</style><div id="sp_easy_accordion-1751041815"><div id="sp-ea-12309" class="sp-ea-one sp-easy-accordion" data-ea-active="ea-click" data-ea-mode="vertical" data-preloader="" data-scroll-active-item="" data-offset-to-scroll="0"><div class="ea-card ea-expand sp-ea-single"><h3 class="ea-header"><a class="collapsed" id="ea-header-123090" role="button" data-sptoggle="spcollapse" data-sptarget="#collapse123090" aria-controls="collapse123090" href="#" aria-expanded="true" tabindex="0"><i aria-hidden="true" role="presentation" class="ea-expand-icon eap-icon-ea-expand-minus"></i> Make the Right Call – 9-1-1</a></h3><div class="sp-collapse spcollapse collapsed show" id="collapse123090" data-parent="#sp-ea-12309" role="region" aria-labelledby="ea-header-123090"> <div class="ea-body"><p>When you need help now, call 9-1-1!</p><p>Call 9-1-1 whenever someone’s life, safety or property is in  jeopardy, or if you are witnessing a crime in progress.</p><p>If you’re ever unsure whether a situation is an emergency, it’s better to err on the side of caution and call 9-1-1 so a call taker can determine what kind of help is needed.</p><p>Summer-related emergencies that require a call to 9-1-1 can include boating accidents, break-ins, injured hikers, impaired or dangerous drivers, missing children or seniors, motor vehicle collisions with serious injuries and heat-related medical issues such as heat stroke, exhaustion, or severe dehydration.</p></div></div></div><div class="ea-card sp-ea-single"><h3 class="ea-header"><a class="collapsed" id="ea-header-123091" role="button" data-sptoggle="spcollapse" data-sptarget="#collapse123091" aria-controls="collapse123091" href="#" aria-expanded="false" tabindex="0"><i aria-hidden="true" role="presentation" class="ea-expand-icon eap-icon-ea-expand-plus"></i> What to expect when you call 9-1-1</a></h3><div class="sp-collapse spcollapse " id="collapse123091" data-parent="#sp-ea-12309" role="region" aria-labelledby="ea-header-123091"> <div class="ea-body"><p>E-Comm’s 9-1-1 Queue Operators are the first connection point when the public calls 9-1-1.  Operators will ask “do you need police, fire, or amblunce, for which city?” and then quickly connect you to the first responder agency.</p><p>Some calls for police and fire services are handled by E-Comm call takers and dispatchers, while others, including all ambulance calls are handled by other agencies at separate emergency communications centres across B.C.</p><p>Once you are connected to the appropriate agency, call takers will ask a lot of questions to get the most accurate and specific information to first responders.</p><p>Common questions during emergency calls often include your <strong>location </strong>(where are you, where is this happening), the <strong>nature of the incident </strong>(tell us what is going on), <strong>parties involved </strong>(descriptions of people, vehicles or other entities on scene), <strong>timing </strong>(when did this occur) and <strong>safety </strong>(are there any weapons, is anyone hurt).</p><p>Try your best to stay calm and answer the call taker’s questions and stay on the line until they let you know it is ok to disconnect. Do not hang up until the call taker says it’s okay.</p></div></div></div><div class="ea-card sp-ea-single"><h3 class="ea-header"><a class="collapsed" id="ea-header-123092" role="button" data-sptoggle="spcollapse" data-sptarget="#collapse123092" aria-controls="collapse123092" href="#" aria-expanded="false" tabindex="0"><i aria-hidden="true" role="presentation" class="ea-expand-icon eap-icon-ea-expand-plus"></i> Non-emergency situations</a></h3><div class="sp-collapse spcollapse " id="collapse123092" data-parent="#sp-ea-12309" role="region" aria-labelledby="ea-header-123092"> <div class="ea-body"><p>While most callers use 9-1-1 appropriately, not all calls that come through the emergency lines should be a 9-1-1 call. Some examples of non-urgent calls E-Comm already received in 2025 include parking violations, complaints about airlines, questions about traffic and requests for tech support.</p></div></div></div><div class="ea-card sp-ea-single"><h3 class="ea-header"><a class="collapsed" id="ea-header-123093" role="button" data-sptoggle="spcollapse" data-sptarget="#collapse123093" aria-controls="collapse123093" href="#" aria-expanded="false" tabindex="0"><i aria-hidden="true" role="presentation" class="ea-expand-icon eap-icon-ea-expand-plus"></i> 9-1-1 vs. Non-Emergency</a></h3><div class="sp-collapse spcollapse " id="collapse123093" data-parent="#sp-ea-12309" role="region" aria-labelledby="ea-header-123093"> <div class="ea-body"><p>Keep non-urgent matters off 9-1-1. If you need non-urgent help for the police (for example, you return from a day at the beach to find your car has been broken into) call your local 10-digit non-emergency number or file a report online. Visit <a href="http://www.nonemergency.ca/">nonemergency.ca</a> to learn more.</p></div></div></div><div class="ea-card sp-ea-single"><h3 class="ea-header"><a class="collapsed" id="ea-header-123094" role="button" data-sptoggle="spcollapse" data-sptarget="#collapse123094" aria-controls="collapse123094" href="#" aria-expanded="false" tabindex="0"><i aria-hidden="true" role="presentation" class="ea-expand-icon eap-icon-ea-expand-plus"></i> 9-1-1 vs. 8-1-1</a></h3><div class="sp-collapse spcollapse " id="collapse123094" data-parent="#sp-ea-12309" role="region" aria-labelledby="ea-header-123094"> <div class="ea-body"><p>If you have health questions on heat-related symptoms, call 8-1-1 to speak with a public health nurse. If you, or someone else is in medical distress, call 9-1-1.</p></div></div></div><div class="ea-card sp-ea-single"><h3 class="ea-header"><a class="collapsed" id="ea-header-123095" role="button" data-sptoggle="spcollapse" data-sptarget="#collapse123095" aria-controls="collapse123095" href="#" aria-expanded="false" tabindex="0"><i aria-hidden="true" role="presentation" class="ea-expand-icon eap-icon-ea-expand-plus"></i> Wildfires</a></h3><div class="sp-collapse spcollapse " id="collapse123095" data-parent="#sp-ea-12309" role="region" aria-labelledby="ea-header-123095"> <div class="ea-body"><p>Elevated heat may increase risk of wildfire. To report a wildfire, unattended campfire, or open burning violation, call 1 800 663-5555 toll-free or *5555 on a cellphone.</p></div></div></div><div class="ea-card sp-ea-single"><h3 class="ea-header"><a class="collapsed" id="ea-header-123096" role="button" data-sptoggle="spcollapse" data-sptarget="#collapse123096" aria-controls="collapse123096" href="#" aria-expanded="false" tabindex="0"><i aria-hidden="true" role="presentation" class="ea-expand-icon eap-icon-ea-expand-plus"></i> Heat Warnings</a></h3><div class="sp-collapse spcollapse " id="collapse123096" data-parent="#sp-ea-12309" role="region" aria-labelledby="ea-header-123096"> <div class="ea-body"><p>Follow information and updates about heat warnings via <a href="https://www.emergencyinfobc.gov.bc.ca/event/heat-04jul24/">Emergency Info BC</a>.</p><ul><li>Spend time in air-conditioned spaces. Check with your local city services for information about cooling facilities.</li><li>Check in on vulnerable friends, family and neighbours.</li></ul></div></div></div><div class="ea-card sp-ea-single"><h3 class="ea-header"><a class="collapsed" id="ea-header-123097" role="button" data-sptoggle="spcollapse" data-sptarget="#collapse123097" aria-controls="collapse123097" href="#" aria-expanded="false" tabindex="0"><i aria-hidden="true" role="presentation" class="ea-expand-icon eap-icon-ea-expand-plus"></i> Know Your Location</a></h3><div class="sp-collapse spcollapse " id="collapse123097" data-parent="#sp-ea-12309" role="region" aria-labelledby="ea-header-123097"> <div class="ea-body"><p>Know your location, especially if you are camping, travelling, hiking or spending time in an area that is new to you. An exact address is always best, but landmarks and cross streets will also help us find you in an emergency.</p></div></div></div><div class="ea-card sp-ea-single"><h3 class="ea-header"><a class="collapsed" id="ea-header-123098" role="button" data-sptoggle="spcollapse" data-sptarget="#collapse123098" aria-controls="collapse123098" href="#" aria-expanded="false" tabindex="0"><i aria-hidden="true" role="presentation" class="ea-expand-icon eap-icon-ea-expand-plus"></i> City Services</a></h3><div class="sp-collapse spcollapse " id="collapse123098" data-parent="#sp-ea-12309" role="region" aria-labelledby="ea-header-123098"> <div class="ea-body"><p>Questions about water/fire restrictions, public recreation areas, noise control and all other bylaw infractions should be directed to your local city services. In Vancouver, call 3-1-1.</p></div></div></div></div></div>
<p>The post <a href="https://standby.ecomm911.ca/warm-weather-expected-to-drive-demand-for-9-1-1-this-summer/">Warm weather expected to drive demand for 9-1-1 this summer</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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		<title>E-Comm announces 2025-2026 Board of Directors</title>
		<link>https://standby.ecomm911.ca/e-comm-announces-2025-2026-board-of-directors/</link>
		
		<dc:creator><![CDATA[kelly.furey]]></dc:creator>
		<pubDate>Wed, 25 Jun 2025 19:28:03 +0000</pubDate>
				<category><![CDATA[News Releases]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12269</guid>

					<description><![CDATA[<p>E-Comm announced its 2025-2026 Board of Directors at their Annual General Meeting today, naming one new &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-announces-2025-2026-board-of-directors/">E-Comm announces 2025-2026 Board of Directors</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>E-Comm announced its 2025-2026 Board of Directors at their Annual General Meeting today, naming one new board member. The remaining members, who are designated by shareholders, were reconfirmed for another term by their nominating entities. A moment of appreciation was shared for departing board members: Steve Eely and Brian Godlonton.</p>
<p>During the Annual General Meeting, Board Chair Doug Campbell recognized the significant strides that have been made throughout the second full year of E-Comm’s <a href="https://standby.ecomm911.ca/transformation/">Transformation Plan</a>, including the organization’s strongest 9-1-1 and non-emergency service levels in the last eight years. More details are provided in the <a href="https://standby.ecomm911.ca/wp-content/uploads/2025/06/E-CommAnnualReport2024-web-1.pdf">2024 Annual Report and Financial Statements</a>, posted today.</p>
<p>Campbell is stepping away from Board Chair, a position he has held since 2016. During Campbell’s tenure as Chair, he oversaw some of the most transformative developments in the organization&#8217;s 26-year history, from the new <a href="https://standby.ecomm911.ca/new-radio-system-to-provide-first-responders-with-enhanced-coverage-audio-clarity-and-security/">Wide-Area Radio Network</a> and the <a href="https://standby.ecomm911.ca/new-south-island-9-1-1-police-dispatch-centre-officially-open/">South Island 9-1-1/Police Dispatch centre</a>, to laying the foundation for <a href="https://standby.ecomm911.ca/next-generation-9-1-1/">Next Generation 9-1-1</a>. Campbell was recognized for his passion for public safety and his unwavering commitment to the success and future of E-Comm.</p>
<p>Nancy Kotani was named as the incoming Board Chair, after serving on the Board since 2020. Kotani brings a wealth of knowledge and experience to the role and E-Comm is proud to welcome her as Chair.</p>
<p>“At the heart of every emergency response are the call-takers, dispatchers, technologists and support staff who serve as the vital link between those in crisis and first responders,” says Campbell. “On behalf of the Board, we want to extend our deepest gratitude and appreciation to everyone at E-Comm. Thank you for your resilience, dedication, and tireless efforts to protect communities across British Columbia.”</p>
<p>The Board of Directors is responsible for overseeing the company’s strategic planning and direction, finances and operating results. Management is accountable to the Board of Directors for day-to-day operations and administration.</p>
<p>2025-2026 Board of Directors</p>
<table>
<tbody>
<tr>
<td width="208">Name</td>
<td width="208">Position</td>
<td width="208">Nominated By</td>
</tr>
<tr>
<td width="208">Nancy Kotani</td>
<td width="208">Board Chair and Independent Director</td>
<td width="208"></td>
</tr>
<tr>
<td width="208">Tim Baille</td>
<td width="208">Director</td>
<td width="208">Cities of Langley, Surrey and White Rock, Township of Langley (Seat 1 of 2)</td>
</tr>
<tr>
<td width="208">Mike Bhatti</td>
<td width="208">Director</td>
<td width="208">RCMP</td>
</tr>
<tr>
<td width="208">Doug Campbell</td>
<td width="208">Independent Director</td>
<td width="208"></td>
</tr>
<tr>
<td width="208">Rod Dewar</td>
<td width="208">Independent Director</td>
<td width="208"></td>
</tr>
<tr>
<td width="208">Paul Douglas</td>
<td width="208">Director</td>
<td width="208">Capital Regional District and E-Comm’s Southern Vancouver Island police agency partners</td>
</tr>
<tr>
<td width="208">Kash Heed</td>
<td width="208">Director</td>
<td width="208">City of Richmond</td>
</tr>
<tr>
<td width="208">Leanne Heppell</td>
<td width="208">Director</td>
<td width="208">BC Emergency Health Services</td>
</tr>
<tr>
<td width="208">Jason High*</td>
<td width="208">Director</td>
<td width="208">Vancouver Police Board</td>
</tr>
<tr>
<td width="208">Angela Kaiser</td>
<td width="208">Independent Director</td>
<td width="208"></td>
</tr>
<tr>
<td width="208">Dylan Kruger</td>
<td width="208">Director</td>
<td width="208">City of Delta/Delta Police Board</td>
</tr>
<tr>
<td width="208">Meghan Lahti</td>
<td width="208">Director</td>
<td width="208">Cities of Burnaby, Coquitlam, New Westminster, Port Coquitlam and Port Moody, Village of Belcarra (Seat 1 of 2)</td>
</tr>
<tr>
<td width="208">Karen Levitt</td>
<td width="208">Director</td>
<td width="208">City of Vancouver</td>
</tr>
<tr>
<td width="208">Ken Leung</td>
<td width="208">Director</td>
<td width="208">City of Abbotsford</td>
</tr>
<tr>
<td width="208">Mike Little</td>
<td width="208">Director</td>
<td width="208">City of North Vancouver, District of North Vancouver, District of West Vancouver, Village of Lions Bay</td>
</tr>
<tr>
<td width="208">Nancy McCurrach</td>
<td width="208">Director</td>
<td width="208">Cities of Burnaby, New West, Coquitlam, Port Coquitlam and Port Moody, Village of Belcarra (Seat 2 of 2)</td>
</tr>
<tr>
<td width="208">Denise Nawata</td>
<td width="208">Vice Chair and Independent Director</td>
<td width="208"></td>
</tr>
<tr>
<td width="208">Dan Ruimy</td>
<td width="208">Director</td>
<td width="208">Cities of Maple Ridge and Pitt Meadows</td>
</tr>
<tr>
<td width="208">Susan Stanford</td>
<td width="208">Director</td>
<td width="208">Provincial Government</td>
</tr>
<tr>
<td width="208">Larry Thomas</td>
<td width="208">Director</td>
<td width="208">Cities of Langley, Surrey and White Rock, Township of Langley (Seat 2 of 2)</td>
</tr>
<tr>
<td width="208">Mary Trentadue</td>
<td width="208">Director</td>
<td width="208">Independent Police Boards (Abbotsford, New Westminster, Port Moody, Transit Police, West Vancouver)</td>
</tr>
<tr>
<td width="208">Eric Woodward</td>
<td width="208">Director</td>
<td width="208">Metro Vancouver and TransLink</td>
</tr>
</tbody>
</table>
<p>A second board seat, nominated by the Provincial Government, is to be filled later.</p>
<p><em>*New director appointed on June 25, 2025</em></p>
<p style="text-align: center;"><strong>-30-</strong></p>
<p><strong>About E-Comm</strong></p>
<p>E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia and provides dispatch services for more than 70 police agencies and fire departments across the province. E‐Comm also owns and operates the largest multi‐jurisdictional, tri‐service, wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.</p>
<p><strong>Media contact<br />
</strong>E-Comm<br />
604-215-6248<strong><br />
</strong><a href="mailto:media@standby.ecomm911.ca">media@standby.ecomm911.ca</a></p>
<p>&nbsp;</p>
<p>The post <a href="https://standby.ecomm911.ca/e-comm-announces-2025-2026-board-of-directors/">E-Comm announces 2025-2026 Board of Directors</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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		<title>What happens when you call 9-1-1? Go behind the scenes with Richmond RCMP and E-Comm 9-1-1</title>
		<link>https://standby.ecomm911.ca/what-happens-when-you-call-9-1-1-go-behind-the-scenes-with-richmond-rcmp-and-e-comm-9-1-1/</link>
		
		<dc:creator><![CDATA[kelly.furey]]></dc:creator>
		<pubDate>Wed, 16 Apr 2025 16:00:57 +0000</pubDate>
				<category><![CDATA[News Releases]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12230</guid>

					<description><![CDATA[<p>Richmond RCMP and E-Comm 9-1-1 create video offering a behind-the-scenes look at what happens when the &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/what-happens-when-you-call-9-1-1-go-behind-the-scenes-with-richmond-rcmp-and-e-comm-9-1-1/">What happens when you call 9-1-1? Go behind the scenes with Richmond RCMP and E-Comm 9-1-1</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
										<content:encoded><![CDATA[<h2 style="text-align: center;">Richmond RCMP and E-Comm 9-1-1 create video offering a behind-the-scenes look at what happens when the public calls 9-1-1.</h2>
<p style="text-align: center;"><iframe title="YouTube video player" src="https://www.youtube.com/embed/cOTU5E8CccY?si=dga1sdSWxpxeSBVH" width="600" height="355" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>
<p>Richmond RCMP and E-Comm 9-1-1 have partnered on this video project to help increase public awareness around what happens when you call 9-1-1. The video also helps to highlight the critical working relationship between police and call takers on this Emergency Service Dispatchers and 9-1-1 Awareness Week (April 13 to 19, 2025).</p>
<p>“We wanted to pull back the curtain to give an insider’s view on what happens when you call 9-1-1 to help increase the public’s confidence when making a potentially life-saving call,” says Chief Superintendent Dave Chauhan, Officer-in-Charge Richmond RCMP. “The often-unsung heroes are those answering your first call for help. The call takers and dispatchers at E-Comm 9-1-1 play a vital role in community safety in Richmond and beyond, which is why we are proud to partner with them on this important project.”</p>
<p>“Knowing what to expect when you call 9-1-1 and having a greater understanding of the process can help people feel more confident and prepared when it matters most,” says Carly Paice, E-Comm Communications Manager. “Our team of experienced call takers and dispatchers, in close collaboration with police and first responders, work together to help connect callers with the critical help they need, as quickly as possible.”</p>
<h3><strong>CALLING 9-1-1</strong></h3>
<ul>
<li>Call 9-1-1 whenever someone’s life, safety or property is in immediate jeopardy, or if you are witnessing a crime in progress.</li>
<li>When you call 9-1-1, an operator will ask if you need police, fire, or ambulance. They will also confirm which municipality the help is needed in.</li>
<li>E-Comm’s job is to connect the caller with the emergency help they need as quickly as possible. The entire process usually takes less than a minute.</li>
<li>Depending on the call, the caller may be connected with a police call taker, a fire call taker, or a call taker with BC Emergency Health Services, which handles ambulance calls outside of E-Comm.</li>
<li>If the call is for police, you will be transferred to a police call taker, who will ask you questions about what’s happening.</li>
<li>The call taker will simultaneously share the information you provide with a dispatcher, who communicates with officers responding on the ground.</li>
<li>Do your best to stay calm and answer the call taker’s questions. Common questions during emergency calls often include your <strong>location </strong>(where are you, where is this happening), the <strong>nature of the incident </strong>(tell us what is going on), <strong>parties involved </strong>(descriptions of people, vehicles or other entities on scene), <strong>timing </strong>(when did this occur) and <strong>safety </strong>(are there any weapons, is anyone hurt). Do not hang up until the call taker says it’s okay.</li>
<li>Knowing your location is important: an exact address is always best, but major landmarks and cross streets will also help us find you.</li>
<li>Call takers ask a lot of questions so that they can provide accurate and specific information to first responders. By following their lead, you will help us send help as quickly as possible.</li>
<li>If you’re ever unsure about whether your situation may be an emergency, please don’t hesitate to call 9-1-1. Our call takers can help determine what kind of assistance you may need.</li>
</ul>
<h4><strong>Quick Facts on E-Comm Call-Taking:</strong></h4>
<ul>
<li>E-Comm answers 99% of 9-1-1 calls made in B.C.</li>
<li>In 2024, E-Comm received just over two million 9-1-1 calls</li>
<li>On average, E-Comm receives more than 5,700 9-1-1 calls each day</li>
<li>Along with 9-1-1, E-Comm provides emergency and non-emergency call taking and dispatch services for Richmond RCMP.</li>
<li>In 2024, E-Comm’s records show over 40,000 police emergency calls from Richmond, over 33,000 police non-emergency calls, and more than 70,000 9-1-1 calls.</li>
<li>E-Comm saw its highest service levels in 8 years in 2024, answering 98% of 9-1-1 calls in 5 seconds or less (target 95%), 90% of police emergency calls in 10 seconds (target 88%), and 80% of police non-emergency calls within three minutes (target 80%).</li>
</ul>
<h3><strong>OTHER CALL-TAKING TIPS</strong></h3>
<ul>
<li>Call the <strong>Richmond RCMP non-emergency number (604-278-1212)</strong> for non-urgent situations which do not require an immediate response, such as when there’s a crime but no suspect, the crime occurred a while ago, or to report suspicious activity or ongoing crime issues in an area.</li>
<li>E-Comm’s non-emergency service improvements include a dedicated call taking team and interactive software that provides callers in the Lower Mainland with wait time estimates and call back requests. The best time to call to take advantage of these improvements is between 7AM to 9PM</li>
<li>Online reporting is another option for certain types of non-urgent crime. Make an online report to Richmond RCMP <a href="https://ocre-sielc.rcmp-grc.gc.ca/richmond/en/">here</a></li>
<li>Learn more about non-emergency and alternative resources at <a href="http://www.nonemergency.ca">nonemergency.ca</a></li>
<li>Always lock and store your phone carefully. If you do pocket dial 9-1-1 by accident, please stay on the line so we can make sure you are safe.</li>
</ul>
<p>Richmond RCMP and E-Comm 9-1-1 are proud to be working together to make Richmond the safest community in Canada.</p>
<h4><strong>Media Contacts:</strong></h4>
<p>Questions pertaining to E-Comm 9-1-1 should be directed to <a href="mailto:media@standby.ecomm911.ca">media@standby.ecomm911.ca</a>.</p>
<p>Questions pertaining to Richmond RCMP should be directed to <a href="mailto:richmond_media@rcmp-grc.gc.ca">richmond_media@rcmp-grc.gc.ca</a>.</p>
<p>&nbsp;</p>
<p>The post <a href="https://standby.ecomm911.ca/what-happens-when-you-call-9-1-1-go-behind-the-scenes-with-richmond-rcmp-and-e-comm-9-1-1/">What happens when you call 9-1-1? Go behind the scenes with Richmond RCMP and E-Comm 9-1-1</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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		<title>9-1-1: More Than Just a Number</title>
		<link>https://standby.ecomm911.ca/9-1-1-more-than-just-a-number/</link>
		
		<dc:creator><![CDATA[kelly.furey]]></dc:creator>
		<pubDate>Tue, 15 Apr 2025 18:05:19 +0000</pubDate>
				<category><![CDATA[Featured Stories]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12217</guid>

					<description><![CDATA[<p>9-1-1 is more than a number—it&#8217;s a lifeline, a vital resource you rely on to receive &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/9-1-1-more-than-just-a-number/">9-1-1: More Than Just a Number</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>9-1-1 is more than a number—it&#8217;s a lifeline, a vital resource you rely on to receive lifesaving assistance in times of need. When you’re facing an emergency, it’s the calm and reassuring voice on the other end of the line that helps guide you through life’s toughest moments. It&#8217;s the dedicated individuals who work around the clock, answering your calls and ensuring that help arrives when you need it most.</p>
<p>You may not often think about the people behind 9-1-1 until the moment you’re in crisis—but when that moment arrives, these individuals become the most important people in your life.</p>
<p>Who are these people, you ask? They are the team at E-Comm. Our call takers and dispatchers handle more than 5,600 calls a day, making a profound impact on the lives of British Columbians across the region.</p>
<p>As we observe <a href="https://www.bclaws.gov.bc.ca/civix/document/id/proclamations/proclamations/EmergDispatchersAwarenessWk2025"><em>Emergency Service Dispatchers and 9-1-1 Awareness Week</em></a> from April 13-19, E-Comm is proud to highlight the <em>first,</em> first responders who work tirelessly behind the scenes to keep our communities safe.</p>
<h2><strong>Meet Keeleigh: 9-1-1 Queue Agent</strong></h2>
<p>When you dial 9-1-1, the first person you’ll speak to is a 9-1-1 Queue Agent like Keeleigh. Her role is to quickly confirm your location and determine whether police, fire, or ambulance services are needed—ensuring you’re connected to the right agency as fast as possible.</p>
<blockquote>
<h4><strong>What motivated you to pursue a career at E-Comm?</strong></h4>
<p><em>After working as a Bio-Recovery Technician (aka Crime Scene Cleaner) for a few years, I decided I wanted to move into a role as a first responder to help people who might be in crisis. I see this as one of my purposes in life and it motivates me to be the best person I can and treat those I encounter in my life with as much kindness as possible because everyone is fighting their own battles.</em></p>
<h4><strong>What is your #1 tip for someone calling 9-1-1?</strong></h4>
<p><em>Please be ready to tell us what agency &#8220;police, ambulance or fire&#8221; right away and the city or town you need help to.</em></p>
<p><em>Those are the details we need first to get you the help you need the fastest. I know it can be hard to focus on questions in times of stress, but please do your best to listen to us because we need certain details to get you the appropriate help the fastest. </em></p>
<p><em>For more tips on calling 9-1-1, visit </em><a href="standby.ecomm911.ca/911-dispatch/tips-and-info/"><em>www.ecomm911.ca/911-dispatch/tips-and-info/</em></a></p></blockquote>
<h2><strong>Meet Mark: Police Call Taker </strong></h2>
<p>If your 9-1-1 call requires police assistance, Keeleigh will transfer you to a police call taker—that’s where Mark comes in. He’ll ask questions in a specific order to understand the situation and get the best information possible. Mark with get a police file started and send help on the way.</p>
<blockquote>
<h4><strong>What do you find most rewarding about your role?</strong></h4>
<p><em>Regardless how stressful the calls get, knowing I have made someone&#8217;s day a bit easier because I was the calming voice on probably their worst day. While I&#8217;m not solving their issue, I know I&#8217;ve at least been a part of their solution.</em></p>
<h4><strong>What is one thing you wish people knew about your job?</strong></h4>
<p><em>How much dedication there is—we&#8217;re all here because we want to make an improvement in the place we live. Never have I met such devotion and care in one&#8217;s job than working here.</em></p></blockquote>
<h2><strong>Meet Katherine: Police Dispatcher</strong></h2>
<p>While you’re on the line with a police call taker, they are simultaneously relaying information with police dispatcher like Katherine. She helps to coordinate police resources and serves as the point person between the call taker and the officers on the ground, relaying real-time information to direct police response and keep officers safe.</p>
<blockquote><p><strong>What do you find most rewarding about your role?</strong></p>
<p><em>Being able to be that source of support and assistance for people on the most difficult day of their life. To be that calm voice on the other end of the line for someone in need. It is also incredibly rewarding to be the lifeline for police officers. I&#8217;m very proud of the work I do.</em></p>
<h4><strong>What is one thing you wish people knew about your job?</strong></h4>
<p><em>This job takes an incredible mental and physical toll on us. Though we don&#8217;t attend scenes like police, firefighters, or paramedics, the work we do affects us, sometimes in profound ways. </em></p></blockquote>
<h2><strong>Meet Sadie: Non-Emergency Call Taker</strong></h2>
<p>If you need to report a police matter that does not require an immediate response, you can call your local 10-digit non-emergency line and speak with dedicated non-emergency call taker like Sadie. She will collect all the necessary information to create a police file, or help to refer you to the right resource. Tip: you can find your local number at <a href="http://www.nonemergency.ca">nonemergency.ca</a></p>
<blockquote>
<h4><strong>What motivated you to pursue a career at E-Comm?</strong></h4>
<p><em>I pursued a career at E-Comm 911 at a time when they were introducing their first Non-Emergency only team. I was drawn to the role because it was a meaningful way to support the community but also a great effort in keeping emergency lines open for those who really needed it. It&#8217;s a rewarding way to make a difference for everyone, every day.</em></p>
<h4><strong>What is your #1 tip for someone calling the non-emergency line?</strong></h4>
<p><em>We receive many calls on our Non-Emergency lines and although we are happy to help, many policing agencies offer online crime reporting services that guide you through a series of questions to make a report rather than dialing in.  It&#8217;s a convenient and accessible way to support community safety while also saving time.</em></p></blockquote>
<h2><strong>Meet Matt: Fire Call Taker</strong></h2>
<p>If response from a fire department is required, a 9-1-1 Queue Agent will transfer the call to a Fire Call Taker like Matt. He will confirm your location and work with a Fire Dispatcher to get help on the way.</p>
<blockquote>
<h4><strong>What’s one thing you wish people knew about your job?</strong></h4>
<p><em>Something I wish people knew about Fire Dispatch is how varied the calls can be. A lot of people only imagine fire when they think of calling the Fire Department, but we deal with a varied list of emergencies, from rescues, emergency airplane landings, medical emergencies and much more. You can never predict what you&#8217;ll hear when you answer the phone.   </em></p>
<h4><strong>What is your #1 tip for someone calling 9-1-1?</strong></h4>
<p><em>The best tip I have for calling 9-1-1 is to be aware of where you are. We don&#8217;t always need an exact address if you don&#8217;t have it, but cross streets, store names, landmarks, anything we can use to send help to you is useful. Also answering our questions to the best of your ability, and it&#8217;s always better to say you don&#8217;t know than to assume. </em></p></blockquote>
<p>E-Comm is the first point of contact for 99% of 9-1-1 calls in B.C. and provides call-taking and dispatch services for over 70 police and fire agencies. When a call falls outside E-Comm’s service area, our 9-1-1 call-takers transfer it to the appropriate police or fire agency. Medical calls are transferred to <a href="http://www.bcehs.ca">BC Emergency Health Services</a> for ambulance dispatch and medical call-taking.</p>
<p>Every one of our staff at E-Comm and emergency communications professionals across British Columbia play an essential role in ensuring that help arrives swiftly and efficiently when it’s needed the most. These are the unsung heroes who make our communities safer, and during <em>Emergency Service Dispatchers and 9-1-1 Awareness Week</em>, we take the time to recognize their unwavering dedication and the crucial work they do every day.</p>
<p>Next time you dial 9-1-1, remember that the person on the other end is not just answering a call—they’re part of a team committed to making your community safer, one call at a time.</p>
<p>The post <a href="https://standby.ecomm911.ca/9-1-1-more-than-just-a-number/">9-1-1: More Than Just a Number</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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		<title>Beware of Phone Scams Using Police Non-Emergency Numbers</title>
		<link>https://standby.ecomm911.ca/beware-of-phone-scams-using-police-non-emergency-numbers/</link>
		
		<dc:creator><![CDATA[kelly.furey]]></dc:creator>
		<pubDate>Mon, 14 Apr 2025 15:47:14 +0000</pubDate>
				<category><![CDATA[Featured Stories]]></category>
		<guid isPermaLink="false">https://standby.ecomm911.ca/?p=12209</guid>

					<description><![CDATA[<p>E-Comm is urging the public to stay alert following reports of phone scams involving caller ID &#8230;</p>
<p>The post <a href="https://standby.ecomm911.ca/beware-of-phone-scams-using-police-non-emergency-numbers/">Beware of Phone Scams Using Police Non-Emergency Numbers</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>E-Comm is urging the public to stay alert following reports of phone scams involving caller ID spoofing. Fraudsters are disguising their phone numbers to appear as police non-emergency lines across British Columbia in attempt to gain trust and obtain personal information.</p>
<h2><strong>How the Scam Works</strong></h2>
<p>Scammers use technology to make it look like they are calling from a legitimate police non-emergency number. This tactic is designed to earn your trust and convince you to share sensitive information.</p>
<p><strong>Remember: </strong>Police will never call you unexpectedly to request personal or financial information over the phone.</p>
<h2><strong>Tips for preventing caller ID scams </strong></h2>
<ul>
<li>Never provide personal details, such as your banking information, Social Insurance Number (SIN) or passwords, over the phone.</li>
<li>If you are unsure, or something feels off, hang up immediately and call your local police non-emergency line to confirm. Visit <a href="http://www.nonemergency.ca/">nonemergency.ca</a> to find your local 10-digit number.
<ul>
<li>Note: do <strong>not</strong> call back using any number provided to you by the caller.</li>
</ul>
</li>
<li>Do not be intimidated by any demands made by the caller. Police will never threaten, pressure or attempt to extort you if you do not comply with a caller’s demands.</li>
</ul>
<h2><strong>What to do if you’ve been targeted</strong></h2>
<ul>
<li>If you believe you have been the victim of this scam and have shared personal identity information, financial information, and/or sent money, please report it to police by calling your local police non-emergency line.</li>
<li>If you suspect your banking information has been compromised, contact your financial institution immediately. Additionally, notify <a href="https://www.equifax.com/personal/credit-report-services/credit-fraud-alerts/">Equifax</a> to alert lenders that you may be a victim of fraud.</li>
<li>If you have received a fraudulent phone call, but have not provided personal information or sent money, please contact the <a href="https://antifraudcentre-centreantifraude.ca/index-eng.htm">Canadian Anti-Fraud Centre</a> by calling 1-888-495-8501.</li>
</ul>
<p>Please share these tips with your loved ones.</p>
<p>&nbsp;</p>
<p>The post <a href="https://standby.ecomm911.ca/beware-of-phone-scams-using-police-non-emergency-numbers/">Beware of Phone Scams Using Police Non-Emergency Numbers</a> appeared first on <a href="https://standby.ecomm911.ca">E-Comm 9-1-1</a>.</p>
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